Privacy Policy

1. Information We Collect

wedeqq collects various types of information to provide, maintain, and improve our services, ensure platform security, comply with legal obligations, and deliver personalized user experiences. The information we collect falls into the following categories:

1.1 Personal Identification Information

During account registration and verification processes, we collect personal identification data necessary to establish your identity, verify your age, and comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations. This information includes:

• Full Legal Name: As it appears on your government-issued identification documents.
• Date of Birth: To verify you meet the minimum age requirement of 21 years.
• Residential Address: Complete physical address including street, city, postal code, and province.
• Email Address: Primary contact method for account communications and security notifications.
• Phone Number: For account verification, two-factor authentication, and customer support.
• Government-Issued ID: Copies of KTP (Indonesian National Identity Card), passport, or driver's license.
• Proof of Address Documents: Utility bills, bank statements, or official correspondence dated within the last three months.
• Selfie Verification Photo: Image of you holding your identification document to prevent identity fraud.

1.2 Financial Information

To process deposits, withdrawals, and financial transactions securely, we collect and store payment-related information:

• Bank Account Details: Bank name, account number, and account holder name for Indonesian banks (BCA, BRI, BNI, Mandiri).
• E-Wallet Information: Account identifiers for OVO, DANA, GoPay, and other supported e-wallet services.
• Transaction History: Complete records of all deposits, withdrawals, bets placed, winnings, and account balance changes.
• Payment Verification Documents: Bank statements or screenshots confirming account ownership.

Please note: wedeqq does not store complete credit card numbers, CVV codes, or banking passwords. Payment processing is handled through secure, encrypted third-party payment gateways that maintain PCI DSS compliance.

1.3 Technical & Usage Data

We automatically collect technical information when you access and use the wedeqq platform to improve service quality, detect fraud, and ensure platform security:

• IP Address: Your device's internet protocol address for geolocation verification and fraud detection.
• Device Information: Device type, model, operating system, browser type and version, screen resolution.
• Cookies & Similar Technologies: Session cookies, authentication tokens, and tracking pixels for functionality and analytics.
• Usage Patterns: Games played, betting patterns, session duration, features accessed, navigation paths.
• Log Files: Timestamps of logins, transactions, and system interactions for security auditing.
• Geolocation Data: Approximate location derived from IP address to comply with regional restrictions.

2. How We Use Your Information

wedeqq uses collected information for legitimate business purposes that directly serve your interests and our operational requirements:

2.1 Account Management & Service Delivery

• Creating and maintaining your player account with secure authentication.
• Processing deposits, withdrawals, and financial transactions accurately and promptly.
• Verifying your identity to prevent fraud, underage gambling, and account takeover.
• Providing customer support and responding to inquiries or technical issues.
• Enabling game access, tracking gameplay, and calculating winnings.
• Delivering personalized game recommendations based on your preferences.

2.2 Legal Compliance & Security

• Complying with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
• Meeting licensing requirements and regulatory reporting obligations.
• Detecting and preventing fraud, collusion, bonus abuse, and other prohibited activities.
• Monitoring for suspicious patterns that may indicate problem gambling behavior.
• Investigating disputes, resolving complaints, and enforcing Terms & Conditions.
• Responding to legal requests from law enforcement or judicial authorities.

2.3 Communications & Marketing

• Sending important account notifications, security alerts, and transaction confirmations.
• Delivering promotional offers, bonuses, and special event information (with your consent).
• Conducting customer satisfaction surveys and gathering feedback for service improvement.
• Providing responsible gaming reminders and educational content.

2.4 Platform Improvement & Analytics

• Analyzing usage patterns to identify bugs, optimize performance, and enhance user experience.
• Conducting A/B testing of features, layouts, and promotional campaigns.
• Developing new features and games based on player preferences and behavior.
• Generating aggregated, anonymized statistics for business intelligence (never identifying individual users).

3. How We Protect Your Information

wedeqq employs industry-leading security measures to protect your personal and financial data from unauthorized access, disclosure, alteration, or destruction:

3.1 Technical Security Measures

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using bank-grade SSL/TLS protocols.
• Secure Data Storage: Personal information is stored on encrypted servers in secure data centers with physical access controls.
• Firewall Protection: Multi-layered firewall systems prevent unauthorized network access and cyber attacks.
• Regular Security Audits: Independent third-party security firms conduct penetration testing and vulnerability assessments.
• Intrusion Detection Systems: Real-time monitoring alerts us to suspicious activities or attempted breaches.
• Secure Payment Processing: All financial transactions are processed through PCI DSS compliant payment gateways.

3.2 Administrative & Organizational Controls

• Access Controls: Only authorized personnel with legitimate business need can access personal data.
• Employee Training: All staff receive comprehensive data protection and privacy training.
• Confidentiality Agreements: Employees and contractors sign non-disclosure agreements protecting user data.
• Data Minimization: We collect only information necessary for specified purposes and retain it no longer than required.
• Incident Response Plan: Documented procedures for responding to data breaches or security incidents.

4. Information Sharing & Disclosure

wedeqq does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist in operating our platform, processing payments, conducting identity verification, providing customer support, and analyzing usage data. These providers have access only to information necessary to perform their functions and are contractually obligated to maintain confidentiality and security.

4.2 Legal Requirements

We may disclose your information when required by law, legal process, litigation, or requests from governmental authorities. This includes complying with court orders, subpoenas, regulatory audits, or investigations by gaming commissions or law enforcement agencies.

4.3 Fraud Prevention & Security

We may share information with fraud detection services, payment processors, and security firms to prevent identity theft, payment fraud, bonus abuse, and other malicious activities that threaten platform integrity.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

5. Your Privacy Rights

As a wedeqq user, you have specific rights regarding your personal data:

• Right to Access: Request a copy of all personal information we hold about you.
• Right to Rectification: Correct inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to Restriction: Limit how we process your data in certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Opt out of direct marketing communications or certain data processing activities.
• Right to Withdraw Consent: Revoke previously given consent for data processing.

To exercise any of these rights, contact our privacy team at [email protected] with your request. We will respond within 30 days and may require identity verification before processing your request.

6. Data Retention

wedeqq retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, accounting, and reporting obligations. Typical retention periods include:

• Active Accounts: Data retained for the duration of account activity plus additional periods required by law.
• Closed Accounts: Financial transaction records retained for 7 years to meet tax and AML compliance requirements.
• Responsible Gaming Records: Self-exclusion requests and related documentation retained indefinitely to prevent future registrations.
• Marketing Communications: Deleted promptly upon unsubscribe request.

7. Cookies & Tracking Technologies

wedeqq uses cookies and similar technologies to enhance user experience, remember preferences, maintain secure sessions, and collect analytics data. You can control cookie settings through your browser, though disabling certain cookies may limit platform functionality. Our use of cookies includes:

• Essential Cookies: Required for authentication, security, and core platform functionality.
• Performance Cookies: Collect anonymous usage statistics to improve service quality.
• Functionality Cookies: Remember your preferences, language settings, and personalization choices.
• Analytics Cookies: Help us understand how users interact with the platform through aggregated data.

8. International Data Transfers

Your information may be processed and stored on servers located outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place through contractual agreements, standard data protection clauses, and compliance with applicable data protection laws to maintain security equivalent to that required in Indonesia.

9. Children's Privacy

wedeqq services are strictly intended for individuals aged 21 years and older. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected data from someone under the minimum age, we will immediately delete that information and permanently close the associated account.

10. Changes to This Privacy Policy

wedeqq reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. Material changes will be communicated to registered users via email or prominent platform notification. The "Last Updated" date at the top of this document indicates when the policy was most recently revised. Continued use of wedeqq services after changes take effect constitutes acceptance of the updated policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how wedeqq handles your personal information, please contact our privacy team:

• Email: [email protected]
• Subject Line: Privacy Inquiry
• Live Chat: Available 24/7 through the platform (select "Privacy & Data Protection" category)

Our dedicated privacy team will respond to all inquiries within 72 hours during business days and work diligently to address your concerns or requests.